Cancellation Policy

Please note 48 hours is required for all cancellations.

Cancellations made under 24-48 hours before the treatment- 50% service charge.

Under 24 hours and no shows- 100% of the service charge.

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Cancellations should be made by calling me on 07503219052 or messaging

me on Instagram or Facebook.

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Non refundable deposits 

50% deposits are required on all treatments (apart from infills), if cancelled over 48 hours we can refund 

the deposit however if the appointment is cancelled under 24 hours the deposit is non refundable.

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Punctuality and Courtesy

I will only be accepting appointments from clients aged 16+ (under 18's must have written consent from their parents/ guardians). Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed and a full charge will be applied. Please arrive 10 minutes prior to your appointment, we require this time for you to complete a personal consultation card, this document is 100% confidential and is used for treatment purposes only. 

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Gift Vouchers

Gift vouchers are non refundable and are valid for 12 months from the purchase date and will not be accepted after the expiry date. Vouchers cannot be redeemed for cash, sold or transferred. Your gift voucher number must be quoted at the time of booking and the voucher handed to the therapist at the start of your treatment. 

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Medical Conditions 

Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you.

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Post Covid Hygiene 

Salon Hygiene is the utmost importance, after ever client all surfaces are sanitised and all tools are sterilised to the highest levels of cleanliness.  

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Payment 

Cash is the preferred payment however bank transfer is also accepted if you are unable to get cash.

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Patch testing

Patch testing is required 24-48hrs before your appointment for new clients if you're trying a new lash or brow treatment that you haven't tried before.

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Personal Items

Please ensure you retrieve all of your personal items before leaving the premises as we cannot be held responsible for lost items.

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All photos used on my website are with my clients consent.